Answers to Common Questions (The Fine Print)
Scheduling Policy
You will receive a 1-day and a 3-day reminder via text AND email prior to your appointment. For any re-scheduling issues, please give us at least 3 days notice. For biweekly and weekly accounts, we do our best to have cleanings on the same day with every appointment and with the same technician. For monthly accounts, we cannot guarantee the same day or technician every month. Our typical cleaning window is Monday through Saturday 8 am to 6 pm. However, we can clean outside of this window if requested. Please note that the ONLY appointments with exact starting times will be the first appointment of the morning. All other appointments are usually within 1 hour. Reminders will go out with a 30 minute buffer before and after the actual appointment time. For example, if your appointment is at 12 pm, the reminder will say “11:30 am to 12:30 pm arrival”.
When and How Can Payment Be Made?
Payment is due within 7 days of completed service. We accept Zelle, Venmo, credit card, cash, or check.
How Do You Handle Pets?
ALL animals must be kept in kennels, outside, or removed from the property during cleaning appointments, we cannot clean with pets inside. We do NOT pick up pet waste matter or clean the kitty litterbox.
How Can I Provide Feedback About Our Cleaning?
After each cleaning you will receive a scorecard that helps us to better gauge the quality of our service. We would like to ask you to complete one as often as possible. This helps us to make sure the quality of your service remains at its highest, and we also use it to measure the performance of our team.
How Can We Tip Our Technician?
We encourage all our clients to tip our techs if they have done a great job for you. If you choose to, there is an option to add the tip directly on the invoice when you receive it. You can then pay with the tip included. You can also tip your technician directly or send us the tip via Zelle, Venmo, Credit Card, or check and we will include it on their payroll.
Can You Use My Cleaning Equipment?
We include all cleaning equipment and supplies, but if you would like us to use any of your supplies or equipment such as vacuum, mops, ladder, etc. Please let us know and we can certainly do that.
Do You Provide Trash Bags and Paper Towels?
We do NOT provide any trash bags and paper towels (if needed) and those must be provided by you.
Do You Clean Under Furniture?
We will clean under most LIGHT furniture and rugs, but we do NOT move any heavy furniture. If a rug has furniture on it, we will fold the edges of the rug and sweep under it.
Do You Pick Up the House Before Cleaning?
Picking up items off floor, beds, and furniture is NOT included in your standard service. We can pick up your entire house if you would like, but we would need to know that ahead of time and that will incur additional charges. We expect the house to be picked up and organized prior to our cleaning so we can get to every inch of your house and leave it spotless.